Contact SmartVPro — 24/7 IPTV Support for Canada
Need help with setup, your login details, an order, an Interac e-Transfer or a channel that will not play? Real people answer SmartVPro support 24 hours a day, 7 days a week — whichever Canadian time zone you’re in. Check the quick answers below first — most questions are solved in a few minutes — then message us and we will reply within the hour.
- Average reply: under 1 hour
- Support in English, 24/7
- Email & WhatsApp
Your subscription and your player app are two different things
SmartVPro sells the subscription — your channels, movies, series and your login. The app you watch on (CR Player, IPTV Smarters, TiviMate, IBO Player…) is a separate program. Our own CR Player is free with every plan; some third-party apps offer a free trial and then ask for a one-off payment to the app developer, not to SmartVPro.
If an app says “expired” or asks you to pay, your SmartVPro subscription is still active for the full period you paid for. Install another supported app from our setup guide, log in with the same details and carry on watching.
Before you contact us
These quick answers cover the most common support issues from Canadian customers and can save you a message entirely.
App not working?
Try our free CR Player or another supported player first. Most playback issues come from the app, not your subscription.
Didn't receive your login details?
They are emailed within minutes of payment confirmation. If you paid by Interac e-Transfer, allow up to an hour for manual confirmation. Check spam, junk and promotions folders and confirm the email you used at checkout.
Need help with setup?
Open the installation guide for your device — Fire TV, Smart TV, Android, iPhone, PC — before contacting us. Setup takes about 5 minutes.
Login says invalid?
Copy and paste the username, password and server URL exactly as sent. Extra spaces and typing errors are the most common cause.
Support: frequently asked questions
Please read these answers before sending a message — they cover 90% of support requests.
Your login details and a setup guide are sent to the email address you used at checkout within minutes of payment confirmation. Card and PayPal payments confirm quickly; Interac e-Transfers are confirmed manually, usually within the hour. Check your inbox, spam, junk and promotions folders. If nothing arrives, message us with your order number and we will resend them straight away.
Not usually. Nine times out of ten the problem is the player app, not the subscription. Try our free CR Player or another supported app (IPTV Smarters Pro, TiviMate, iMPlayer) with the same login details before contacting us.
An invalid login almost always means a typing error: a space at the end of the username or password, a capital letter, or a server URL missing http:// or the port number. Copy and paste everything exactly as it appears in your email.
The EPG (TV guide) downloads in the background after the first launch and can take a few minutes. Major Canadian and US channels show full listings; a few smaller international channels do not supply guide data. If times look shifted, set your player’s time-zone offset to your local zone.
Try a different player app first — some apps handle VOD differently. CR Player and IPTV Smarters Pro both include the full on-demand library at no extra cost. If a specific title is missing, tell us the name and we will check it.
Yes, if your plan includes more than one connection (1 to 4 devices). Streaming on more devices than your plan allows causes “connection limit” errors. You can upgrade at any time from the pricing page.
Our step-by-step IPTV setup guide for Canada covers Fire TV Stick, Samsung and LG Smart TVs, Android TV, iPhone, Windows, Formuler, BuzzTV and MAG — with the recommended app for each device.
Message us on WhatsApp or email support and we will set up your 24-hour C$1.99 trial or renew your plan the same day. Renewal is manual: we never charge your card automatically. You can pay by Interac e-Transfer, PayPal or card.
Your order number, the email used at checkout, your device (e.g. Fire TV Stick 4K), the app you are using, a short description of the problem and, if possible, a screenshot or photo of the TV screen.
Talk to a real person
Support is available 24/7 in English. Email us any time or send a message on WhatsApp for the fastest reply — most tickets are answered in under an hour.
- Use the same email you used at checkout
- Include your order number
- Mention your device and app name
- Add a screenshot or photo of the TV if you can
Or send us a message
Please do not send the same request several times — duplicates slow replies for everyone. For copyright matters use our DMCA notice page.